Center Policies & Procedures
These policies exist to protect our participants, our staff, and the families who trust us with the people they love.
Read This First
All program fees, registration fees, and transportation fees are non-refundable. The $250 Enhanced Support Assessment Fee, when applicable, is also non-refundable.
No refund is issued, but an account credit is applied for use on a future attendance day, subject to scheduling and availability.
The scheduled day is forfeited. No refund and no account credit will be issued.
Why this policy: staff schedules, meal prep, transportation routes, and reserved placements are committed days in advance. Refunds would force the center to charge other families more — we'd rather hold a fair, transparent line for everyone.
Fee Policy
The registration fee and the assessment fee are non-refundable. They pay for intake, records, and professional assessment time that is performed before the first day of attendance.
Registration fee
One-time, per new participant. Covers opening the participant record, intake processing, chart setup, and the state-compliance documentation we are required to keep.
Assessment (adult day care: no charge)
Our adult day care program includes the participant assessment at no charge — there is no separate assessment fee for Program A. When an assessment is performed under one of our other programs, its fee is quoted from that program's own price list and is also non-refundable.
Enhanced Support Assessment Fee ($250, when applicable)
Charged only when the participant is assessed for Enhanced Support Level I, II, or III. It pays for the individualized Enhanced Support assessment that confirms the support level and starting daily rate. Standard Program A enrollment does not include it. Non-refundable.
The work happens before the first day
Intake, chart creation, medical-record review, and the assessment itself are completed up front. By the time a participant is scheduled, that work is already finished and cannot be undone.
You are paying for professional time
These fees cover hours our care coordinator and program staff spend on one specific person. Unlike a product, that time cannot be returned, reused, or resold to someone else.
Enrollment holds a real place
Confirming a participant reserves capacity, staffing ratio, meals, and — when selected — a seat on a transportation route. That place is held out of availability for other families.
Everything is disclosed before you pay
Every one-time fee is written out in your agreement and on your payment summary before any card or account is charged. Nothing is added later, and registration is charged only once per participant.
It keeps daily rates lower and fair
Holding one consistent policy for every family means intake costs are not built into daily tuition, and no family subsidizes another's cancelled paperwork.
The work product belongs to you
If plans change, the assessment and documentation completed for your loved one remain yours, and we will share a copy with you or another provider on written request.
What happens instead of a refund: Instead of refunds, timely changes are handled with account credit: cancel a scheduled attendance day 48 or more hours in advance and a credit is applied toward a future day, subject to availability. Cancellations under 48 hours and no-shows forfeit the day. Billing errors are always corrected through a written account adjustment.
Policy Library
Each item below has its own link. If you clicked a policy from your enrollment page, you landed directly on that policy.
Every participant reserves a minimum of 3 scheduled days per week (maximum 5). The minimum protects staffing ratios, meal planning, and program continuity. Schedule changes are requested in writing and take effect only after our team confirms availability.
Your reserved days hold a specific place in the program and are billed as reserved whether or not the participant attends. Reserved days are not transferable between weeks and are not converted to credit unless a timely cancellation applies.
Billing is monthly, in advance, for the reserved schedule. Nothing is collected or authorized until your profile, agreement, required documents, and signatures are complete and staff approves admission. Transportation, when approved, appears as a separate monthly line item for the days a ride is actually provided.
The first monthly invoice includes the one-time, non-refundable $85 registration fee, plus the $250 Enhanced Support Assessment Fee only when the participant is assessed for Enhanced Support Level I, II, or III. Every month after the first is the ongoing monthly amount for your reserved schedule and approved transportation only.
AutoPay is optional. When authorized, the approved monthly amount is charged to the payment method on file on the scheduled billing date. You may cancel AutoPay in writing at any time; cancelling AutoPay does not cancel the reserved schedule or the balance owed.
Cancel a scheduled day 48+ hours in advance and an account credit is issued for a future day, subject to availability. Under 48 hours or a no-show forfeits the day with no refund and no credit. Withdrawal from the program requires written notice; one-time fees are never refunded.
A missed day without timely cancellation is billed as reserved. Illness absences are still recorded as absences; please notify the center as early as possible so transportation and meals can be adjusted.
All payments are non-refundable, including program fees, registration, transportation, and the Enhanced Support Assessment Fee when it applies. Timely cancellations produce an account credit only; credits have no cash value, are non-transferable, and expire per center policy.
The center is closed the last Thursday of each month for staff training and facility care. Closed days are recorded as 'Facility Closed' — not an absence, no-show, or cancellation — and are not billed to daily participants. Transportation that day is cancelled without penalty. Holiday closures are posted in advance.
Pickup is expected by the end of the scheduled session. Late pickup may result in fees of $25–$75+, and repeated late pickups may trigger transportation review, schedule modification, or program review.
Transportation is optional, limited to our designated service area, and approved case by case after address verification and route review — it is never guaranteed. It is always a separate line item, never bundled into the daily rate, and billed only for days a ride is provided. Levels: I $35/day (minimal assistance), II $45/day (hands-on boarding or door-to-door escort), III $55/day (wheelchair or lift assistance). Your level is assigned by our team from the assistance actually needed at the vehicle.
We maintain a documented fire and evacuation plan with quarterly drills, a severe-weather and hurricane plan, immediate emergency-contact notification for any medical event, 911 activation for cardiac, respiratory, or fall emergencies, and incident reports filed within 24 hours and shared with family.
Respectful behavior is expected from participants, family members, and visitors. Aggressive, threatening, or discriminatory conduct toward staff or other participants may result in dismissal. Participants exhibiting fever, active vomiting, contagious illness, or open wounds may be asked to remain home until cleared.
Participant information is confidential and shared only with authorized contacts, or as required by law. By enrolling you consent to receive service communications — scheduling, billing, care updates, and closure notices — by email, phone, and text. You may opt out of non-essential messages at any time. Photos and videos are used only with signed media consent, which may be revoked in writing.
A requested start date is not guaranteed. Admission is confirmed only after the assessment, required documents, physician clearance, agreement signatures, and staff approval are complete. We reserve the right to decline or end enrollment when a participant's needs exceed what we can safely provide.
Client & Family Policies
Cancel 48+ hours in advance and receive an account credit for a future day. Under 48 hours or a no-show forfeits the day with no refund and no credit.
Tours are Monday through Friday 11AM–3PM and must be booked at least 48 hours in advance so we can prepare the right team to meet you.
Late pickup may result in fees of $25–$75+. Repeated late pickups may trigger transportation review, schedule modification, or program review.
Only adults listed on the enrollment form may pick up a participant. ID may be requested every time, even from familiar faces.
We are a non-medical center. We do not administer medications. We may provide medication reminders for participants who self-administer. All medications must be in original labeled containers.
Photos may be used in program documentation, family updates, and marketing only with signed media consent on file. Consent can be revoked in writing at any time.
Respectful behavior is expected from participants, family members, and visitors. Aggressive, threatening, or discriminatory conduct toward staff or other participants may result in dismissal from the program.
Participants exhibiting fever, active vomiting, contagious illness, or open wounds may be asked to remain home until cleared. We protect every participant in the building.
Please label all clothing and assistive devices. The center is not responsible for lost, stolen, or damaged personal items.
Staff Standards & Procedures
Florida Level II clearance is required before any direct-care role. Fingerprints are captured on site and submitted through FDLE.
Current certification required and maintained on file. Re-certification tracked by the program director.
Mandatory training in dementia care, fall prevention, infection control, bloodborne pathogens, and elder abuse reporting.
Participant information is confidential. Sharing photos, stories, or details outside the center is grounds for immediate dismissal.
All staff are mandatory reporters of suspected elder abuse, neglect, or exploitation under Florida law.
Staff phones remain in lockers during program hours except for documented work use. Participant photos are taken only on center-approved devices.
Reporting to work under the influence of alcohol or illegal substances results in immediate termination.
We address every participant by the name they prefer. No infantilizing language, no nicknames without consent.
Annual continuing education hours are tracked in personnel files to maintain our internal training standard.
Staff Confidentiality, NDA & Non-Compete
All staff sign an NDA. Participant identities, family information, care details, financial information, and proprietary center materials are confidential during and after employment. Breach is grounds for termination and may carry legal consequences.
Staff agree not to solicit, divert, or accept private engagements from current participants or families during employment and for a defined period after separation. Staff may not start or join a competing adult day care or in-home care arrangement that targets our families.
Staff may not encourage participants or families to leave the center for any private arrangement. Doing so is grounds for immediate termination and may result in civil action under the signed agreement.
The NDA, non-compete, and confidentiality agreements protect families from losing trusted continuity of care and protect the center's investment in training, vetting, and goodwill. Full terms appear in the signed staff agreement.
Emergency Procedures
Liability & Disclaimers
Boca Raton Adult Day Care is a non-medical social adult day care. We do not provide skilled nursing, IV therapy, wound care, ventilator care, psychiatric stabilization, or hospital-level monitoring. Programs requiring separate licensing may operate independently under separate approvals.
By enrolling, families acknowledge these limits and the policies above. See Terms & Conditions for full legal language, and complete the Family Consent & Acknowledgment Bundle before the first day of attendance.